Support LabsTime Sync for ClickUpHelp

Privacy

Last updated 9 November 2026. Time Sync for ClickUp is made by Support Labs (sole trader, UK). Contact: support@supportlabs.co.uk.

What we read

From ClickUp: your workspace name and members (to match people by email), and the spaces, lists and tasks you choose. From Clockify: projects, tasks, workspace members' names and emails (to match people), and time entries from the day you connect ClickUp onwards. We don't read rates or amounts.

What we store

Your Clockify and ClickUp access tokens (encrypted), which ClickUp list and task matches which Clockify project and task (with their names), and for each time entry we copy: its ID, the ClickUp task and time entry it went to, its start and length. We don't store descriptions or emails. Data is held on Cloudflare (encrypted at rest).

What we write

In Clockify: projects and tasks for the ClickUp lists and tasks you choose, and marking tasks done when they're closed in ClickUp. We never delete anything in Clockify. In ClickUp: time entries on tasks, copied from Clockify, and a webhook so we hear about new tasks.

Sharing

We don't sell or share your data. Our only processor is Cloudflare, which hosts the add-on.

Deleting

Uninstalling the add-on in Clockify deletes everything we hold for that workspace straight away and removes our ClickUp webhook. Time entries already copied stay in ClickUp. You can also remove our access in ClickUp under Settings, Apps. Email us to ask for a copy or deletion at any time.

Your rights

Under UK GDPR you can ask to see, correct or delete your data, and complain to the ICO (ico.org.uk).